Premier Travel - Your Comments
Your comments

Your comments

We strive to achieve the highest standards possible, so it is important to us to know what you think about your holiday and the service we provided.

If you enjoyed your holiday, we would love to know all about it. On the other hand, if you feel that we could make improvements, then we would appreciate your comments so that we can include them in our future planning.

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Here are a selection of comments from our customers:

"I moved away from the Haverhill area to Lowestoft about 6 years ago but continue to use the services of Steven and his team because I trust them to deliver exactly what I want - I rarely book a simple holiday. 

My last booking was for a trip to LA for 2 nights, on to New Zealand for a 19 day tour and finishing with 4 nights in Hawaii. However, I had to cancel at 5 day's notice and the team were excellent in assisting in this, I should point out this is the second time I've booked this holiday and then had to cancel it. 

Documentation to support my claim from insurers was provided with ease and a recent request to arrange for a refund of taxes has also been successful. 

I will continue to Steven and his team in the foreseeable future as I cannot speak highly enough of the service I receive. "

G Gibbs - Haverhill

"My boyfriend and I decided to consult PT once again after the top class assistance from Annette in 2017. This time Le-Ann was our consultant and her customer service was outstanding, both in person and on email afterwards. I had countless questions but Le-Ann handled them all efficiently and effortlessly. We are delighted to have our holiday booked for this summer and thanks to Le-Ann and Premier Travel it was a stress-free experience. Thank you!"

J Shaw - Bishops Stortford

"A quick note to say thanks to Le-Ann for her assistance in booking our ski holiday yesterday. She was very methodical and diligent in searching for the best options available and in trying to match my very loose brief."

D Smith - Bishops Stortford

"As usual called in the Haverhill shop and saw Steven and his team, just to make a small booking to Ireland this time ,first class service as always."

M Wenham - Haverhill

"We have used your Haverhill office for many years. Several times each year. Stephen is one of the most helpful ,pleasant and efficient people one could meet. Nothing is too much trouble for him."

M Teader and Thurlow - Haverhill

"A very BIG thank you to you all - we had a fantastic holiday in Menorca at the Cala Galdana Hotel. Everything about the week was perfect."

Mr & Mrs Wing - St Neots

"We have just returned from an amazing holiday, touring China and Cambodia. Our sons who have autistic spectrum disorder absolutely loved it. We are determined to give them as many fantastic experiences as possible while we can and have travelled to many places around the world all with the exceptional help and support from Premier Travel in Haverhill. Gemma and the rest of the team always provide the best package tours. They take time ensuring our individual needs and interests are met and they cater for everyone taking our interests into account. Nothing is too much trouble and all our holidays have always exceeded our needs and requirements. We would like to take this opportunity to thank Gemma and the team at Premier Travel Haverhill for all your hard work and kindness in putting together and organising yet another amazing holiday. See you all soon."

Client - Haverhill

"We are now back home after a fantastic 6 weeks away.  Everything went to plan, with no hitches whatsoever.  When you consider the itinerary included a number of international flights, numerous hotels, a ferry crossing and several car hires, there were opportunities for something to go wrong.  But no, and this is all down to your attention to detail and sheer professionalism and we are so grateful.  Moreover, you politely put up with our changing the dates and details and you offered options and suggestions that were most appreciated.

Please accept our sincere thanks and pass on our gratitude to the team there in Premier Travel.  Also, please send this e-mail up the management chain as we want to sing your praises.  Well done Steve, this was an excellent retirement treat for us.  If you want us to pop in and offer our thoughts on the hotels etc for other customers let us know.  In the meantime we will be planning our next trip - and we promise it won't be so complicated."

John & Judy - Huntingdon

"I arrived back safely from my recent trip around Australia.

I just wished to register my Thanks to YOU and you Team for my  trip everything worked out exactly as the itinerary and the hotel choices made total sense in each case, the timing for all the events was ideal and I loved every moment.

My conclusion was that I was in the hands of a company who understood exactly what I was looking for, the flights, the events, the pace, places visited, the timing were all ideal .

I will certainly be coming back for your good advice in the future.

Thanks again."

Mr Sismore - Huntingdon

"I am so pleased with the service I have received from Samantha Cox St Ives Branch., last year she arranged a new holiday experience for us to Penang, she had done everything I asked and more, including arranging boarding passes all the way through to Penang and return, as I was nervous of doing this myself.
This year she arranged a trip to India, which we have done many times, but it was the arranging the Visa that took the prize, this is the one thing that had put me off going to India, again, but she had that arranged, to take the stress away."

Mrs Taylor - St Ives

"We have just returned from our first ever holiday to Thailand. We were unsure where to go this year and received excellent advice and service from your staff. The staff talked us through a number of options and we went away to think about it with no pressure. We came back a few weeks later to book, again excellent service and advice. All transfers etc went well and we were met every step of the way as per itinerary. Again excellent service whilst away. We have no complaints and as an added bonus travelled home on a relatively empty flight enabling lots of room to spread out. Imagine my delight today to then receive chocolates through the post as a thank you. We both want to thank you for an amazing holiday.
Thank you"

Mr & Mrs Partridge

"You were recommended a few years ago by our very good friends from Norwich who booked a trip through you to Australia, New Zealand etc. They were very pleased with your service, so we booked our 1st trip with you the following year, when we wanted to visit again, you booked that trip, as Amy has just booked our 3rd trip for January 2017.

We are very pleased with the flight plan, ticks all the boxes. The service we have had, has been Excellent!"

Mr & Mrs Cuthbert - York

"I am sending a further email, (I hope you received my last email, when I praised your colleague Stephanie Rolph, who organised my family holiday to New York). I have booked a further holiday through her, for my husband and one of my sons, to go to Iceland next month.

This lady is so pleasant in her demeanour and welcomes you in to Premier Travel in Halstead, with a warm welcoming smile. She is professional and always seems to know the answer, to any question that I have had. Due to her, I can't imagine going any where else, to book any future holiday."

Mrs Chumbley - Halstead

"Jersey - A wonderful week of good food, rest and sightseeing, even the shopping was worth it.

Extremely friendly people. A transport service that we all wish for in our own home area. A wealth of diverse cultures and history with so much to do and see we will have to go back just to see the rest of the island."

Mr Hiscock - Dereham

"This was the first time we have ever used Premier Travel after years of using Thomson and what a wondrous team you have at Bury St Edmunds! The girls are always happy and helpful with nothing to much trouble. The name I feel should really receive special tribute to is Kim Montano. This is one very special attentive fairy godmother who makes all your dreams and wishes come true. We booked to go to Canada there were things we wanted to see and do along with places we wanted to go and Kim saw to it that everything was covered from start to finish with a few extras thrown in for good measure, all within the budget we had. We had a holiday and of a life time and we didn't miss a thing and it was all down to Kim. I don't know if you are aware, this lovely lady works over her working hours to make sure she gives your customers full satisfaction and for this she should be commended. Because of her above and beyond customer service and excellent organisational skills we WILL be using Premier Travel Bury St Edmunds and will have no hesitation in recommending their services."

Mr & Mrs Browne - Bury St Edmunds

"I would just like to say a massive thank you to the girls today, they were amazing!! We got let down with our honeymoon at 9pm last night, we were meant to fly today and by 12pm today we had a new holiday booked, I cannot thank them enough, all 3 ladies were working at one point to find us a holiday to leave tomorrow. I will be back to book any future holidays with them!! Thank you ladies, you were awesome!"

Ms Adams - Newmarket

"Just a short note about the Premier-arranged cruise on Braemar around Great Britain in August. The arrangements were superb, and the transfer to Southampton with 'Herberts of London' (particularly the good driving and friendliness of Mark the driver) got the holiday off to an excellent start. The bottle of wine waiting in our cabin with the compliments of Premier was much appreciated. The 'goodie bag' of bread and milk on the return journey was very acceptable and saved a trip to the supermarket as soon as we got home!

The cruise itself was excellent and we were blessed with good weather throughout. Good food, good wines and good company contributed to the enjoyment. So, thank you for arranging this cruise and we would certainly use Premier Travel again if the right holiday came up."

Mr & Mrs Symonds

"We would like to place on record our thanks and praise for the five star plus service that this office has given us. We have had not one misfortune but two. The first was a cancelled itinerary by the Cruise Company and cancellation of a second holiday due to illness.

On each occasion Premier have been instrumental in ensuring all issues were resolved without a hitch. Pleased to say we have been able to book another holiday (with a further one planned) - again with fantastic support from the Premier Royston staff."

Mr & Mrs Shaw – Royston

"I have over the past three weeks been using Premier Travel to arrange a two centre holiday for our golden wedding anniversary. The travel agent who has been assisting me to negotiate this search is called Cassie Hale and she is based in the Royston Branch.

She has been of fantastic help to me and nothing has been too much trouble over the whole period! I will definitely recommend to friends and family this exceptional service and in future I will be using the services of Premier Travel."

Mr O’Neill – Royston

"I would just like to put on record our thanks to especially Emma Brazier and the staff at your Huntingdon branch for all the help, advice and assistance given to us following the illness to my wife, which lead unfortunately to the cancellation of our cruise.

Emma could not have been more helpful in contacting and chasing the Cruise Line Company on our behalf and enabled us to secure all of our shore excursion and other travelling costs. Her persistence in this matter was exemplary and her professionalism is a credit to your company."

Mr Fell - St Neots

"Elaine is providing the most efficient service ever.   She is above average helpful and always has a smile.

Thank you so much for Elaine, always helping sorting out our travel arrangements."

Mrs Bezuidenhout - Newmarket

"We booked a Florida holiday for 9 with Denise Sapsford at Bury St Edmunds branch and I cannot praise her or the team of others in branch highly enough. Denise was so informative, knowledgeable and extremely helpful with everything connected with booking the holiday, ESTAs and extras for the two year old. She went the extra mile and more and nothing was too much trouble or a silly query! 

What a wonderful, friendly branch Bury St Edmunds is. I have never had that before and I am in my 60's with many holidays booked in various travel agents. I do hope they can be recognised for their attention to detail, friendliness, knowledge and just for dealing with the customer's queries and worries so efficiently."

Mrs Hamann – Bury St Edmunds

"I recently went to Orlando with my partner and his children and have to say the whole experience was a seamless experience with all the travel, accommodation and facilities which made our holiday a wonderful experience.

Your ground work really paid off!"

Miss Franks - Huntingdon