Premier Travel has been helping hundreds of Thomas Cook customers rebook their holidays following the news Thomas Cook ceased trading last week.
These customers included a couple who thought they had lost their dream wedding in Cyprus. Staff at Premier Travel in Dereham started working immediately on finding a way to rebook their holiday and wedding so the day could go ahead as planned.
Hundreds have turned to Premier Travel for help and Premier has pledged to help anyone who rebooks in branch with their ATOL form to claim their refund.
Paul Waters, Director at Premier Travel, said: “All of us at Premier Travel were very saddened to hear the news about Thomas Cook and wanted to help in any way we could. We have worked hard to contact all of our customers to ensure we could put plans in place to reduce the impact of this failure.
“Our staff in Dereham worked around the clock to find alternatives for the soon-to-be newlyweds and we are so glad we were able to help ensure their wedding could go ahead as planned.
“Premier staff are working hard in all our branches and we will be on hand to help customers rebook and claim their refund from ATOL for as long as is needed.”
Premier Travel has also fast tracked interviews with Thomas Cook staff to help them find new roles in our branches as quickly as possible and share their expertise with customers.
Paul added: “We have already been interviewing former Thomas Cook staff to get them on board with us and back to a job they love and we would still be happy to hear from anyone looking for a role.
Natalie Robinson - Communications Executive
Tel: +44 (0)1223 535 260
Premier Travel is a privately owned, independent travel agency who have been in travel since 1936. They have 21 branches in East Anglia and the South East of England. Their long serving staff have excellent destination knowledge and their own client base who book with them each year.
Premier Travel branches in: Bexhill, Bishops Stortford, Bury St Edmunds, Cambridge (Sidney Street), Cambourne, Dereham, Ely, Halstead, Haverhill, Huntingdon, Mildenhall, Newmarket, Norwich (Bedford Street), Norwich (Reepham Road), Reigate, Royston, Saffron Walden, Seaford, St Ives, St Neots, Sudbury, Swaffham, Wymondham